Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $85 per person 18 and older occupying the apartment. All lease holders must be 21 years and older. You may pay these in office, or online by credit card, a small fee will apply. There is an administrative fee of $250. All fees are nonrefundable.
Applications may be found under the Floorplans tab of our property website, or you can stop in the office for a paper application during business hours.
Security deposits will vary depending on qualifying criteria. Standard security deposits start at one month of rent and go up to two months, depending on screening.
Rent is always due on the first and a $100 late fee is assessed on the 4th of every month (even Sundays and holidays). An additional $80 late fee is assessed on the 9th if rent is not paid in full.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Any pets living in the apartment will require a one time fee for each pet and monthly pet rent per pet. Breed restrictions apply, please contact the office.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2000. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
All residents are required to maintain renters insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
You are allowed to use the charcoal grills provided throughout the property.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
I really love this community and staff. The amenities are awesome as well as the staff team. I really like the renovated hallways and laundry machines!
- Anonymous
Living here for 5 years, the apartment is tidy, organized, closer to groceries, airport,. Maintenance is prompt even during the current situation. Thank you for making a comfortable home.
- Google Review
Family Friendly Apartment. Staffs are kind and courteous.
- Google Review
Good place to live
- Google Review
Excellent maintenance The staff is awesome
- Facebook Review
Excellent management
- Google Review
Great place to Live. Close to the highway, eateries, and shopping. Best of all is the AAA school district.
- Current Resident
Awesome resident events! Caring and professional staff as well!
- Yelp Review
Woodhollow apartments are very affordable and comfortable.. last 2 years never faced any problems.. leasing office very supportive and helpful
- Google Review
I am a RETURNING resident! And I Love it here still! It's a very spacious and affordable apartment for myself and 2 kids! It's the Perfect location and accommodates my needs! Kudos to our AWESOME leasing office crew! Who makes my stay even more rewarding. They're very professional and about They're business! But very understanding as well. They're attentive to their residence needs and wishes. And I TRULY appreciate them for all they do! And to our grounds keeper
- Google Review